Privacy policy
Last updated: January 26, 2025
Privacy Policy
This Privacy Policy explains how Stitch Blooms (referred to as the "Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, make a purchase, or otherwise interact with our website, stitchblooms.com (the "Site"), or our services (collectively, the "Services"). By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue your use of the Services.
Information We Collect
We collect personal information in the following ways:
1. Information You Provide Directly
- Contact Information: Name, address, phone number, and email.
- Order Details: Billing and shipping address, payment confirmation, and order history.
- Account Information: Username, password, and security details.
- Customer Support: Any information you provide during communications with us.
2. Automatically Collected Information
We collect "Usage Data" through cookies, pixels, and similar technologies, including:
- Device and browser details.
- IP address and network connection data.
- Information about how you interact with the Site and Services.
3. Information from Third Parties
We may receive personal information from third-party partners, including:
- Service Providers: Payment processors, Shopify, and shipping services.
- Marketing Partners: To deliver relevant ads and promotions.
How We Use Your Information
We use your personal information to:
- Provide Products and Services: Process payments, fulfill orders, manage your account, and arrange shipping or returns.
- Marketing and Advertising: Send promotional communications, show relevant ads, and improve your shopping experience.
- Fraud Detection and Security: Detect and prevent fraudulent activity and protect your account.
- Customer Support and Service Improvement: Respond to inquiries and enhance your experience with the Services.
Cookies
We use cookies to:
- Remember your preferences and actions.
- Analyze and optimize your experience on the Site.
- Show you relevant advertisements.
For more details on the cookies used by Shopify, visit Shopify's Cookie Policy.
You can adjust your browser settings to manage or block cookies, but this may affect certain features of the Site.
How We Share Your Information
We may share your personal information in the following circumstances:
- Service Providers: With payment processors, shipping partners, and IT providers.
- Marketing Partners: To deliver tailored advertisements and promotions.
- Legal Compliance: To comply with laws, regulations, or legal requests.
- Corporate Transactions: In the event of a merger, sale, or acquisition.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request a copy of your personal information.
- Correction: Request corrections to inaccurate information.
- Deletion: Request that we delete your personal information.
- Withdrawal of Consent: Revoke consent for processing where applicable.
To exercise these rights, contact us at info@stitchblooms.com
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect information from individuals under 16 years of age. If you believe we have collected such information, please contact us to request its deletion.
Security and Retention
We implement reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain your information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
International Users
If you are accessing the Site from outside your country, note that your information may be transferred to, stored, and processed in other countries. By using our Services, you consent to these transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@stitchblooms.com